You will absolutely love our products and services.

However, you’re fully protected by a 100% money-back return policy.

Here’s how it works…

First 30 Days

If you are dissatisfied at any time during the first 30 days after purchase, simply cancel your subscription, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.

Subscription Cancellations

If you want to cancel a subscription you have with us, please visit your account > Purchases, select your subscription > and click “Cancel Subscription”.

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

Example 1: monthly subscription cancellation

If we process a monthly subscription’s cancellation on June 7th, you will continue to receive the benefits of that subscription until July 6th (30 days) and there will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Example 2: annual subscription cancellation

If we process an annual subscription’s cancellation after 30 days of the first day of the subscription that begins June 1, you will continue to receive the benefits of that subscription May 31st of the next year and there will not be a refund of any part of the annual subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.

We will confirm your subscription has been cancelled by either email or postal mail.

Contacting Us

You are always welcome to contact us regarding your subscription, but it is the responsibility of the subscriber to cancel services if you are no longer using our products. You can contact us by calling 888-275-1316 or sending an email to info@platinumsteno.com.

Asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

This refund policy was last updated on June 1st, 2017.