Need Tech Support?
Platinum Steno partners with our parent company, AquilaNera Global, to provide one-on-one technical support for court reporters and Platinum Steno users who need help with their computer, software, devices, or workstation.
Dedicated time to work through your technology issue.
This is a separate, optional service from the Platinum Steno learning library. Your session gives you scheduled one-on-one time with AquilaNera Global to troubleshoot a specific computer or workstation problem.
How it works
- Review the types of issues we can help with.
- Click Book an Appointment.
- Select an available Pacific Time appointment.
- Tell us briefly what you need help with.
- Complete payment securely through Stripe.
- Return to the booking page for your confirmed appointment details.
Examples of what we can help with.
Computer Setup & Migration
New computer setup, moving files and user data, workstation configuration, and getting a replacement computer ready for daily use.
Windows & Software
Windows updates, software installation and configuration, Microsoft 365 or email setup, browser settings, and common application issues.
Printers & Peripherals
Printers, scanners, monitors, webcams, microphones, USB devices, and other common workstation accessories.
Files, Storage & Backups
File organization, storage issues, routine data transfers, backup configuration, and help understanding where your data is stored.
Wi-Fi & Connectivity
Basic Wi-Fi and network connectivity issues, connection troubleshooting, and common device communication problems.
General Troubleshooting
Error messages, slow-computer symptoms, everyday workstation issues, and determining the next practical step when another vendor or specialist is needed.
Choose an available appointment.
The booking page contains only the scheduling and payment information you need to reserve your session.
Book an Appointment